Emergency Repair Procedure

Maintenance Policy

Maintenance Policy/ List of Tradespeople

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon.

Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:

• A serious gas leak
• A burst hot water service
• A dangerous electrical fault
• Any fault or damage that causes the premises to be unsafe or not secure

Other examples are contained in your lease agreement.  If such repairs are necessary you must immediately contact our office on 4296 5500 or by using the maintenance manager app in your phone. In the event the matter occurs after hours and is an emergency, please contact one of the contractors listed below:

If you require any further information regarding Urgent Repairs please refer to the section in The Renting Guide entitled “Urgent Repairs” enclosed in the pack you would have received upon signing your lease.